Civility & Performance

A poll about employees getting respect from their leaders (with 800 managers and employees in 17 industries) reported:

• 56% better health and well-being.

• 1.72 x more trust and safety.

• 89% greater enjoyment + satisfaction with their jobs.

• 92% greater focus and prioritization.

• 1.26x more meaning and significance.

• 1.1x more likely to stay with the organization.

50% of employees deliberately decrease effort/quality of work due to incivility

People are less likely to buy from a company with an employee they perceive as rude.

Witnessing 1 short negative interaction erodes customer opinion.

Managers at fortune 1000 firms spend the equivalent of 7 weeks a year dealing with the aftermath of incivility.