Why Difficult Conversations Prevent Toxic Situations

There's so much talk about difficult conversations. If situations are escalating to that degree, the problem is much bigger than learning how to tell a client, a peer or your team something uncomfortable. It's either the 53% of toxic situations that aren't being addressed (call me, I can help here), or more simply you need to brush up on your regular-everyday conversation skills. Conversations build understanding and understanding leads to trust. Check out the video for tips on how to create better connections and better workplaces.